Shipping policy

Unless otherwise specified, all products shipping from Bracker's Good Earth Clays (or any of our manufacturers for orders shipping direct) are shipped FOB shipping location.  

This means that as soon as the item is picked up by the carrier, the ownership transfers to the buyer.  If a product is damaged in transit, replacement items will be shipped after receipt of payment of the freight claim. 

Any claims for Small Package shipments sent via FedEx or UPS will be handled by Bracker's Good Earth Clays.  USPS shipments are always sent at buyer risk, claims must be filed by the recipient.

Freight claims can be filed by either the shipper or the receiver.  Please note that we always provide a photo of the shipment as it is here on our dock prior to being picked up and advise that you NOT accept the shipment without fully inspecting it before the driver leaves.  Without proper damage notation on the delivery receipt, freight claims may not be paid by the freight company.

Typically, it is easier for us to file the claim and we are happy to do so.  We will file the claim on your behalf with you listed as the claimant.  The freight company will then pay you for the damaged item. If you prefer, we can handle the whole thing with the freight company, and once the claim has been approved, we will ship the replacement product to you.