Initial Repair Consult

PLEASE NOTE: If you have not already filled out a repair consult form, please click here to complete that first.  Upon completion of the form, you will be redirected here to purchase the consult.

If you have just a Quick Question, need a double-check on what you think you need to do next, or if you just don’t know what to do or where to start, then this is the service for you. If our techs can solve your issue with a simple email, the fee will be waived. 

Don't worry, If we can immediately tell that you will need a longer virtual session or a full onsite service, your $15 service starter fee will be applied to that service.    

If you already know you will need more in-depth service, have a number of repair questions that need answers, or just need Dave to come onsite to give your equipment a once-over, then please choose our Virtual Repair or Diagnostic Services instead.

WHAT TO EXPECT: 

Once your completed form is received, and the service has been paid, our techs will begin by gathering any additional information needed.  Some times of the year are much busier than others, but we try to respond within 2 business days.  

They may ask questions of you via email or phone, provide directions for a test to be performed, or consult with the manufacturer if needed.

They will then provide you with you with the answer to your question, or suggest a “next step”.  Your ‘next step’ may be, a referral to a virtual consult,  a link to (or a quote for),  the appropriate parts (with a link to a video on how to install it yourself if available).  It might be also be a quoted in-person repair, whichever is appropriate.   

Think of a Repair Consult as taking about 15 min of the tech’s time gathering information, doing any necessary research, and responding back with next steps or a quote.  

Once you receive that information, the repair consult is complete.