Virtual Repair
Virtual Repair
Share this product
Do you have a kiln or wheel that is misbehaving, but you don’t live close enough for Dave to come fix it?
Do you need help with installing a new part or running a test on your kiln?
Do you have more questions about your equipment than a basic consult covers, or need more in-depth information?
Are you willing to work with Dave over zoom to do a diagnostic, and you have basic hand tools?
If you answered YES to any of the above questions, then this is the right service for you!
Start by filling out our repair form then add this item to your shopping cart, and complete your checkout process.
This is the ‘next step up’ from a basic consult. You get the same great service from our tech team and access to their years of knowledge and experience* but brought to you by the magic of technology, rather than the magic of the combustion engine and the industrial revolution.
*More than 30 years of experience and multiple certifications in ceramic equipment repair ensure that Dave is the go-to-guy for anything kiln or wheel-related….(plus slabrollers, pugmills, mixers and more). To better meet the demand for our repair services, we recruited Zeynep, who was already quite well versed in electric kilns and has learned much more from Dave (and very quickly too!)
What to Expect:
We know that your equipment is important to you, and a broken wheel or kiln can cause a lot of stress. Physical and virtual repairs are scheduled on a first-come-first-served basis, Mon-Fri from 9am-4pm Central time. Rest assured that we will strive to schedule your virtual appointment as soon as possible, and we will work with you to find a time/date that works for both of us. [Often, virtual repair services are faster to schedule as they do not require Dave to drive to your location].
We offer both remote diagnostic consultations and remote part installation walk-throughs priced in fifteen minute increments, to fit the needs of your ceramic equipment.
Basic Remote Diagnostic :
$45 min for each 30 min (or part thereof).
30 min minimum
*NOTE: This fee must be paid prior to your appointment. In the event that your issue can not be effectively diagnosed remotely, the fee will be pro-rated/refunded or applied to a physical service call, as applicable.
Service Description: Our remote diagnostic service is a one-on-one phone call or video chat (via Facetime, Zoom, or Google Meet) with Dave. We can schedule diagnostic appointments for a variety of equipment including, gas and electric kilns, wheels, slab rollers, and pugmills. If your diagnostic is electric kiln-specific, please perform a glow test prior to talking with Dave. Include the results of your glow test along with the brand, model, and type of equipment you need serviced in the email when you schedule your diagnostic appointment. During the diagnostic, Dave may need you to open the panel to show him something, so please make sure you have a Phillips head screwdriver and a flat head screwdriver handy during the call.
Once your virtual call is done, the virtual repair is complete.
Remote part installation walk-through, or in-depth repair question and answer session
$45/hour billed in 30 min increments
half hour minimum
*NOTE: Based on the model and part installation, you will be given a time estimate and price quote for remote installation assistance. This amount will be collected up front. In the event that the repair is completed in less time, any excess will be refunded, if it takes longer, the balance will be charged to your credit card at the end of the repair session.
Service Description: Our remote part installation service is a one-on-one video call (on Facetime, Zoom, or Google Meet) with Dave. Prior to your appointment, we will need to verify that you have the correct part and all the correct tools to service your equipment. Please include your list of tools and part(s) along with the brand, model, and type of equipment you need serviced in the email when you schedule your remote part-installation walk-through. For a detailed list of what tools you may need for kiln maintenance, please click here. (You won’t need the multi-meter for parts installation, so don’t worry if you don’t have one)
Once your virtual call is done, the virtual repair is complete.
NOTE: Virtual Kiln/Wheel Repair services are specifically for equipment repairs. If you need advice on how to load a kiln or how to fire ceramics, check out our Consultation Services
This initial fee must be paid prior to your appointment. The fee will be refunded in full or applied to a physical service call if we cannot diagnose the problem with your equipment.
Your payment information is authorized at checkout, your order is then reviewed by staff, and your payment is processed securely after your order is confirmed. We do not store credit card details nor have access to your credit card information.
